GOKANO FREQUENTLY
ASKED QUESTIONS
We introduce you answers for most important question about Gokano.
- What does waiting and sent status mean and how long does one have to wait for the prize?
Waiting status means the prize has been ordered and awaits shipment to the user - usually we send them out within 4-6 weeks after restock. Sent status means the prize has been sent to the user - delivery time depends on the country of residence of the user and ranges between 1 to 6 weeks. - My prize did not arrive, why?
Your prize could miss it's destination due to the following reasons:
Your account has been suspended for breaking the ToS, the prize is still being processed for shipment, the prize could have been lost in transit (the safest form of prizes are gift cards, which we always send to the e-mail address of the user - there is no possibility of them to get lost or get stolen). - There was no prizes during restock, they were quickly out of stock, what can I do?
The prizes during the restock are not limited by time, but by their quantity. Before you start writing comments "out of stock in 30 seconds" - make sure that you checked the Prizes tab (not the Store tab, in which you can buy prizes for VP), and also make sure that other prizes are unavailable too - usually gift cards are available for the longest time.